As some of you may have heard, the federal government in Canada has been cutting back on some services at Library & Archives Canada (and a lot of other places, but that's another story...).
The researcher I use has reported that the changes have lengthened the already long time it takes to obtain photocopies of files, which doesn't affect him when taking his own digital copies on site, however... If the box containing the files has been sent out for photocopying, this makes all the files in that box unavailable for as long as a few weeks.
I am currently waiting for him to copy one file caught up in this delay. I can't imagine what it has done to the wait time for mail requests for photocopies or "genie" packages, which was already around 6-8 months.
The digitization program is proceeding, but not quickly, so it will be a while yet before the access improves.