Results 1 to 3 of 3

Thread: Documents from the NA

  1. #1
    Join Date
    Nov 2007
    Location
    Wiltshire
    Posts
    2,514
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Default Documents from the NA

    I think most of us who use the NA are frustrated by the (lack) of response/help offered these days. In addition to comments posted here from time to time members of other forums are similarly frustrated, but I found this NA reply to a complaint 'interesting'

    http://1914-1918.invisionzone.com/forums/i...p;#entry1311659

    If the link doesn't work I will copy the message in full.

    Brian

  2. #2
    Join Date
    Jan 2008
    Location
    Delaware, USA
    Posts
    932
    Thanks
    186
    Thanked 19 Times in 13 Posts

    Default

    Link doesnt work brian. can you recheck an post again?

  3. #3
    Join Date
    Nov 2007
    Location
    Wiltshire
    Posts
    2,514
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Default

    Sorry about that folks; here's the NA response to a complaint. I don't recall anything similar being posted on RAFC previously. The "recent replies" in the first sentence refers to replies received by the complainant when he made requests for copying - basically informing him that NA staff no longer have the time to do 'research', even when he's known that the information requested was contained in a file that had 2 or 3 pages at most. And that's even when the NA bothered to reply at all. This comes from the Great War Forum.

    Brian

    "Thank you for your email and I am sorry you have been puzzled by our recent replies.

    We are changing our process for ordering copies - as you will see by following this link:
    http://www.nationalarchives.gov.uk/recordcopying/default.aspx ://http://www.nationalarchives.gov.uk/...g/default.aspx
    and being, as we are, in the middle of this phased change there has been some occasional confusion.

    We are now defining what we call 'research' much more strictly, because Record Copying staff are currently spending far too long searching through records and preparing estimates for customers that do not proceed to place an order. We want to develop a faster, simpler ordering system that is easier to use and makes the most efficient use of limited resources. And we must cover our costs, which we are not doing so at the moment.

    Therefore, among other things, we are no longer searching within documents for parts of that document that cover a date range. The '20 minute rule' no longer applies and I am sorry that this was still referred to in recent replies to you - it will deleted from future emails and from our website as soon as possible.

    For those who are unable or unwilling to visit us for whatever reason, the options available are to use our paid search service, or to use Independent Researchers. Please follow this link for more information:
    http://www.nationalarchives.gov.uk/gettingstarted/paid_research.htm ://http://www.nationalarchives.gov.uk/...d_research.htm

    Once again, I am sorry for the confusion".
    Last edited by Lyffe; 5th December 2009 at 07:11.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •